Our newest baby rescue kitties endured their first vet visit. Shouting staff members, running kids and vomiting dogs forced little Sonny and JoJo to ask – “Are you ‘kitten’ me? Why does the experience have to be so bewildering?” Just like human healthcare, the petcare patient experience is often littered with nonsense. What can we do as ‘advocats’ for our little friends? Tune in.